
[38;5;141m     ▄████▄   ▄▄▄▄▄▄▄▄
    ▄██▀▀██▄  ███▀▀▀███       [1m[38;5;252mOWEN RUMMAGE[0m
[38;5;141m    ███  ███  ███▄▄▄██▀       [38;5;215mIT support professional[0m
[38;5;141m    ▀██▄▄██▀  ███  ▀██▄       [38;5;245mNashville, Tennessee[0m
[38;5;141m     ▀████▀   ███    ███
[38;5;240m  ────────────────────────    [38;5;114mHelpdesk · networking · endpoint deployment[0m

[38;5;252m  Hands-on IT support professional with experience handling support calls,
  troubleshooting computers and connectivity, deploying endpoints, documenting
  work, and helping users with different levels of technical comfort.[0m

  ]8;;mailto:hello@rummage.cc\[38;5;117m[4mhello@rummage.cc[24m]8;;\                  ]8;;https://github.com/owenrummage\[38;5;117m[4mgithub.com/owenrummage[24m]8;;\
  ]8;;https://linkedin.com/in/orummage\[38;5;117m[4mlinkedin.com/in/orummage[24m]8;;\          ]8;;https://rummage.cc\[38;5;117m[4mrummage.cc[24m]8;;\

[38;5;240m┌─[1m[38;5;141m EXPERIENCE [0m[38;5;240m─────────────────────────────────────────────────────────────────────────┐[0m
[38;5;240m│[0m [1m[38;5;141mIT SUPPORT HELPDESK                                                                 [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;215mSchwartz Networks LLC · Aug 2023 - Jul 2025                                         [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mHandled incoming support calls from ISP clients and gathered clear information      [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mabout service, device, and connectivity symptoms. Checked client-side equipment,    [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mconnection status, and common configuration problems, documented troubleshooting    [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252msteps, and escalated as needed.                                                     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252m                                                                                    [0m [38;5;240m│[0m
[38;5;240m│[0m [1m[38;5;141mIT SUPPORT INTERN                                                                   [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;215mMetro Nashville Public Schools · Jan - Jul 2023                                     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mSupported Windows 10 endpoints, including computer deployment, WDS imaging,         [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mhardware diagnostics, and user assistance. Resolved classroom and staff technology  [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252missues while working within an enterprise network and server environment.           [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252m                                                                                    [0m [38;5;240m│[0m
[38;5;240m│[0m [1m[38;5;141mINDEPENDENT IT CONTRACTING                                                          [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;215mCollege Experience · During college                                                 [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mProvided direct computer, account, application, and network support for local       [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mclients while completing college. Transitioning the remaining work to a trusted     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mfriend who recently entered college in order to focus on a long-term team role.     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252m                                                                                    [0m [38;5;240m│[0m
[38;5;240m│[0m [1m[38;5;141mTECHNICAL SPECIALIST                                                                [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;215mComputer House · Apr - Aug 2022                                                     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mDiagnosed and repaired computers, resolved hardware and software problems, and      [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mconfigured replacement systems. Explained findings and recommendations clearly,     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252manswered customer questions, and kept jobs moving from intake through completion.   [0m [38;5;240m│[0m
[38;5;240m└──────────────────────────────────────────────────────────────────────────────────────┘[0m

[38;5;240m┌─[1m[38;5;141m EDUCATION [0m[38;5;240m──────────────────────────────────────────────────────────────────────────┐[0m
[38;5;240m│[0m [1m[38;5;141mA.A.S, COMPUTER INFORMATION TECHNOLOGY - SYSTEMS ADMINISTRATION                     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;215mNashville State Community College                                                   [0m [38;5;240m│[0m
[38;5;240m└──────────────────────────────────────────────────────────────────────────────────────┘[0m

[38;5;240m┌─[1m[38;5;141m CORE COMPETENCIES [0m[38;5;240m──────────────────────────────────────────────────────────────────┐[0m
[38;5;240m│[0m [1m[38;5;141mHELP DESK AND CUSTOMER SUPPORT                                                      [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mHandle incoming support calls and tickets, gather clear information about           [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252msymptoms, and communicate solutions to users with different levels of technical     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mcomfort.                                                                            [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252m                                                                                    [0m [38;5;240m│[0m
[38;5;240m│[0m [1m[38;5;141mENDPOINT DEPLOYMENT AND MANAGEMENT                                                  [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mDeploy and image Windows endpoints, support Windows, macOS, and ChromeOS devices,   [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mrun hardware diagnostics, and maintain device inventories.                          [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252m                                                                                    [0m [38;5;240m│[0m
[38;5;240m│[0m [1m[38;5;141mNETWORK AND CONNECTIVITY TROUBLESHOOTING                                            [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mDiagnose Wi-Fi, routing, switching, VLAN, VPN, DNS, and DHCP issues for client and  [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252menterprise networks.                                                                [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252m                                                                                    [0m [38;5;240m│[0m
[38;5;240m│[0m [1m[38;5;141mDOCUMENTATION AND ESCALATION                                                        [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mDocument troubleshooting steps clearly and escalate issues that need additional     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mattention, keeping work moving from intake through resolution.                      [0m [38;5;240m│[0m
[38;5;240m└──────────────────────────────────────────────────────────────────────────────────────┘[0m

[38;5;240m┌─[1m[38;5;141m TECHNICAL SKILLS [0m[38;5;240m───────────────────────────────────────────────────────────────────┐[0m
[38;5;240m│[0m [1m[38;5;141mADVANCED                                                                            [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mWindows 10/11 · Connectivity Troubleshooting · Wi-Fi · PC Deployment · Hardware     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mDiagnostics · Remote Support                                                        [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252m                                                                                    [0m [38;5;240m│[0m
[38;5;240m│[0m [1m[38;5;141mPROFICIENT                                                                          [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mmacOS · Google Workspace · Microsoft 365 · Routing · Switching · VLANs · VPNs ·     [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mDNS · DHCP · Printers · Peripherals · Account Access                                [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252m                                                                                    [0m [38;5;240m│[0m
[38;5;240m│[0m [1m[38;5;141mWORKING KNOWLEDGE                                                                   [0m [38;5;240m│[0m
[38;5;240m│[0m [38;5;252mChromeOS · Linux · Azure · Intune · IPv4/IPv6                                       [0m [38;5;240m│[0m
[38;5;240m└──────────────────────────────────────────────────────────────────────────────────────┘[0m

[38;5;240m┌─[1m[38;5;141m APPROACH [0m[38;5;240m───────────────────────────────────────────────────────────────────────────┐[0m
[38;5;240m│[0m [1m[38;5;114mGood systems should be easy to understand, maintain, and use.                       [0m [38;5;240m│[0m
[38;5;240m└──────────────────────────────────────────────────────────────────────────────────────┘[0m

[38;5;245m  $[0m [38;5;252mcurl rummage.cc[0m          [38;5;245mGet this page[0m
[38;5;245m  $[0m [38;5;252mopen ]8;;https://rummage.cc\[38;5;117m[4mhttps://rummage.cc[24m]8;;\[0m  [38;5;245mVisit the web version[0m

[38;5;245m  Inspired by Dave Eddy's ]8;;https://ysap.sh\ysap.sh]8;;\.[0m
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