Hands-on IT support professional with experience handling support calls, troubleshooting computers and connectivity, deploying endpoints, and helping users with different levels of technical comfort. Based in Nashville, Tennessee.
[email protected] github.com/owenrummage linkedin.com/in/orummage
Schwartz Networks LLC
Handled incoming support calls from ISP clients and gathered clear information about service, device, and connectivity symptoms. Checked client-side equipment, connection status, and common configuration problems, documented troubleshooting steps, and escalated as needed.
Metro Nashville Public Schools
Supported Windows 10 endpoints, including computer deployment, WDS imaging, hardware diagnostics, and user assistance. Resolved classroom and staff technology issues while working within an enterprise network and server environment.
College Experience
Provided direct computer, account, application, and network support for local clients while completing college. Transitioning the remaining work to a trusted friend who recently entered college in order to focus on a long-term team role.
Computer House
Diagnosed and repaired computers, resolved hardware and software problems, and configured replacement systems. Explained findings and recommendations clearly, answered customer questions, and kept jobs moving from intake through completion.
Nashville State Community College
Handle incoming support calls and tickets, gather clear information about symptoms, and communicate solutions to users with different levels of technical comfort.
Deploy and image Windows endpoints, support Windows, macOS, and ChromeOS devices, run hardware diagnostics, and maintain device inventories.
Diagnose Wi-Fi, routing, switching, VLAN, VPN, DNS, and DHCP issues for client and enterprise networks.
Document troubleshooting steps clearly and escalate issues that need additional attention, keeping work moving from intake through resolution.